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What You Agree To When You Play With Us

Everything that governs your tmcasino account — from how we handle your data to how disputes are resolved — lives here. Access to our platform depends on your state's laws and eligibility requirements, so read this before you get started.

State-dependent accessAccount terms applyPayPal, Venmo, Play+ coveredData rights explainedContact path included
tmcasino What You Agree To When You Play With Us
LEGAL CONTACT PATHS

Reach Us About Account or Policy Questions

If you have a question about your rights, a specific clause in our terms, or a payment dispute through PayPal, Venmo, or Play+, our support team handles those directly. Bring your account email and transaction ID when you reach out — it speeds things up considerably.

Live Chat Reach us through the live chat icon in your account dashboard. Have your account email and any relevant transaction reference ready before starting the chat.
Email Support Send policy and legal questions to our support email address listed in your account settings. Include your full name and the specific clause or transaction in question.
Account Help Center Our help center covers common legal and policy topics including arbitration steps, data requests, and how to flag a disputed PayPal or Venmo transaction.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Information

Your account data is handled under a clear retention policy — we keep what we need to operate your account and comply with applicable law, and we do not sell your personal information to third parties. Here is how we manage the specifics across four areas.

Cookies and Tracking

We use session cookies to keep your mobile login active across browser tabs and to remember your PayPal or Play+ payment preference. You can manage cookie settings in your account privacy panel.

Data Retention

Account information is retained for as long as your account is active and for the period required by applicable state law after closure. You can request a full data export by contacting support with your account ID.

Account Security

We use SSL encryption on every page and require identity verification before processing your first withdrawal. If you connect a Venmo or PayPal account, that link is confirmed through a one-time verification step.

Requesting Changes

To update stored data, correct account details, or request deletion under applicable state privacy law, email our support team with your account email and a brief description of the change you need.

Common Legal Questions, Answered Directly

These are the questions we get most often about account terms, data rights, and how our policies apply to US players. If your question is not here, live chat or email support will get you a direct answer.

Access depends entirely on your state's laws. We operate only where online casino and sportsbook activity is permitted. Check your state's current regulations before opening an account.

We retain account data for the period required by applicable law after closure. You can request a copy of your data or ask for deletion by contacting support with your account email address.

Disputes are resolved through binding arbitration rather than court proceedings or class action, unless your state law prohibits such a clause. Full arbitration terms are in the account agreement you accept at sign-up.

Yes. Contact our support team first with your transaction reference number. We'll investigate before you escalate to PayPal or Venmo directly — most payment discrepancies resolve at our level.

We send a notification to your registered email address whenever we make material changes to our terms. Continued use of your account after that notice counts as acceptance of the updated terms.

Email our support team from your registered address, include your account ID, and describe the correction needed. We process most data update requests within a few business days.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.